We at PT KGI Sekuritas Indonesia seek to maintain and enhance our reputation of providing you with high quality products and services. We value your complaints and feedback as they assist us to improve our products and services.
If you are dissatisfied with the products or services provided by us, you should in the first instance consider speaking directly with the staff member/s you have been dealing with.
If you are uncomfortable with this or consider the relevant staff member is unable to address your concerns, you can lodge a complaint with us or provide feedback to us in one of the following ways:
- By completing an Online Complaint/Feedback Form provided below;
- By telephoning us on (021) 250-6337 Ext. 1200;
- By writing to us at Sona Topas Tower 11th Floor, Jalan Jenderal Sudirman Kav. 26, Jakarta 12920. Attention: Relation Officer;
- By emailing us at kgicare@kgi.com;
- By speaking in person to Relation Officer.
(If we receive your complain verbally and we consider it appropriate, we may ask you to put your complaint in writing)
All personal details remain CONFIDENTIAL. Complaints will be acknowledged within 5 (five) working days of receipt. You will be advised in writing of the outcome normally within 20 (twenty) working days.
COMPLAINT/FEEDBACK ONLINE FORM
Please complete all the details below to assist us to deal with your complaint. If you need assistance completing this form, please ask us for help. We can assist you.
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